Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.

To cancel an order, please contact our customer service team immediately with your order number and request. We recommend contacting us as soon as possible to ensure we can process your cancellation before the order enters the shipping phase.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.

Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's policies. Some financial institutions may take additional time to post the refund to your account.

Please note that we can only refund the original purchase price of the item. Shipping costs are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us with your order number and details about when you expected to receive the refund. We will investigate the matter and work with our payment processor to resolve any issues.

In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and purchase details.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and ensure your satisfaction with every purchase.